Given we live in an increasingly data-driven world, itâs only right there should be stringent laws to help protect that data. But for organisations, the fast-approaching deadline for GDPR represents a significant change management challenge.
The latest is the recent glitch in the Amadeus Altea system, used by BA, Air France-KLM and Lufthansa. The system crashed for 15 minutes, but that caused hours-long delays at Heathrow, Gatwick and other airports around the world, including Charles de Gaulle, Washington, Singapore and Zurich. BA has also had its fair share of problems, no fewer than seven tech failures this year.Â BAâs problems peaked during the summer holidays, when its check in systems went down, leaving angry passengers queuing for hours. The system, called FLY, was introduced last year and replaced a series of old systems covering seat allocation, baggage and passport checks. Itâs not just the airline industry that suffers glitches. But compared to other industries â and because the effects on passengers are so immediate and so extreme â it probably attracts more negative media coverage. The reputational fall out is extremely damaging â it affects … Read More
When I first started out in testing over 10 years ago, there were few performance test tools around and certainly no open source. Since then, the test tool industry has boomed and open-source tools have become genuine contenders when selecting a tool to carry out performance testing. There is this assumption that a lack of license costs makes open source the cheapest option â but is this really the case? At Certeco, we conduct independent tools evaluation to help clients select the right test tool for them. One thing that has become obvious when we do these tool evaluations is that whilst licencing and maintenance can be costly, it does pay to consider the whole picture before weighing up open source vs specialist. It may surprise you that in some situations, open-source tools are by no means the cheapest option. There are a few common misconceptions about open source and … Read More
In the last few years, testing in financial services has most definitely shifted left, as banks advocate earlier and more frequent testing in the software development lifecycle. Why has this happened? The drive to shift testing earlier in the development cycle comes predominantly from the fear of failure â tech failures have dogged big retail banks in the last few years with customers being unable to use ATMs, pay for goods at retail outlets or unable to log in to digital banking for days on end. Much of this has been well documented and fingers have been pointed at problems with legacy systems. But itâs also well known that legacy architecture is immensely costly to replace. The architecture of banks is set to become more complex with the advent of open banking â next year PSD2 regulation comes into effect, meaning banks have to open their customer and transactional data … Read More
We can already use an app on our smart phones to check our account balances, grab our morning coffees with a quick, contactless wave of our debit cards, and book an Uber on a night out using Apple Pay and a simple imprint of our index fingers, yet new payment services regulations looming on the horizon promise to make our financial lives even more efficient. Despite Britain being busy negotiating its exit from the European Union having triggered Article 50 of the Lisbon Treaty in March, UK banks and other payment services providers continue to prepare for a Brussels-born financial payment services legislation. Barring any Brexit blowback, the European Unionâs second Payment Services Directive (PSD2) is due to be implemented in the UK in January 2018, and has widely been dubbed a âgame-changerâ for financial services. In an unprecedented move, the new directive will make it a requirement for banks … Read More
The financial industry has been caught up in a maelstrom of digital advancements in the last few years, and these days you canât talk about project management or software development without mentioning âdigital delivery.â The problem is, that in financial services in particular, everyone seems to have a âone size fits all âapproach to digital delivery, which invariably involves agile and DevOps in one form or another. You can understand the logic. Agile development methodologies are proven to be a more efficient, productive way of working than traditional methodologies like waterfall. Plus the continuous delivery element of DevOps is really compelling for financial institutions, particularly in helping to reduce risk. However, the fact remains that agile and DevOps are just not suited to every project and there are certain circumstances where organisations need to steer well clear. For example, if an organisation is going through a big infrastructure change and … Read More
The UK loves to shop. Total spending on all UK debit and credit cards reached ÂŁ856 billion in 2015. And a lot of that spend is online â the UK is the third largest e-commerce market in the world, behind only China and the USA.
Following the deadline for adhering to Market Abuse Regulation (MAR) back in July last year, you couldnât have blamed European banks for putting a tick in the box, breathing a sigh of relief and turning their attention to the next regulatory hurdle. But theyâd be wrong. Once the initial implementation is over with, things donât just stop there. Surveillance is a 24/7 activity and financial firms continue to evolve and change, as do the regulations. As a result, legal and compliance teams cannot sit back and relax once they have implemented a surveillance system – new requirements constantly emerge and have to be programmed into the everyday running of the business. The introduction of the Senior Managersâ Regime (SMR) in March last year has added a new dimension to business as usual (BAU). It means the threat of conviction amongst the senior team for breaching trade surveillance regulation has grown … Read More
Financial firms have not found the transition to multi channel an easy one. The face of banking and insurance has changed beyond all recognition in the last ten years, with the rapid growth of digital channels. And many financial institutions have struggled to keep pace with integrating social media and web channels into their business models. According to research from Eptica, in their study of the âmulti channel experience,â banks and insurers, unlike their compadres in retail, lag behind in responding to customers using online and email channels. Providing a high quality customer experience in a multi channel environment doesnât come easy. A big obstacle to their adaptation to the multi channel environment is the legacy system issue. Due to the acquisitive nature of the industry back in the 80s, 90s and noughties, most financial firms are built on disparate systems and unconnected networks. As a result, organisations have no … Read More
Is it more than just the latest buzzword? There has been a lot of momentum around DevOps, but as people race to jump on the bandwagon, this has created uncertainty about what it actually is.